To create sustainable long-term returns for shareholders |
- Sustained real growth in adjusted earnings per share to be at least 3% per annum over rolling three-year periods
- Annual revenue profit to exceed budget target
|
- Normalised adjusted earnings per share growth over three years to 31 March 2008 exceeded RPI by 7.7% per annum
- Achieved for this financial year
|
To maximise the returns from the investment portfolio |
- IPD outperformance in each core sector and on an overall portfolio basis
|
|
To manage our balance sheet effectively |
- Sell £1.5bn of investment properties
- Establish PPP fund to raise £0.80bn of capital
|
- Sold £1.5bn of investment properties
- PPP fund successfully launched, raising £0.81bn of capital
|
|
|
- £47.3m of development lettings to be completed
- Developments to be completed on budget and on time
|
- £58.5m of development lettings achieved
- Development schemes completed on budget and on time, subject to one project being three weeks delayed. Projects at Princesshay, Exeter; Willow Place, Corby; Christ's Lane, Cambridge; One Wood Street, EC2; Bankside 2&3, SE1; and New Street Square, EC4 completed.
|
To grow our Trillium business by winning new contracts |
- Secure £150m of PPP contracts through secondary market acquisitions
|
- Secured more than £300m of PPP contracts through secondary market acquisitions
|
Ensure high levels of customer satisfaction |
- Overall customer satisfaction in Retail and London businesses to exceed targets
- 90% satisfaction ratings from our largest outsourcing client
|
- Targets exceeded for both shopping centres and London offices
- Achieved 94% satisfaction rating from our largest outsourcing client
|
Attract, develop, retain and motivate high-performance teams and individuals |
- Employee engagement to exceed ETS industry benchmark
|
- Exceeded with grand mean score of 3.03 (classified as excellent by our external survey provider) compared to benchmark figure of 2.99
|
